Frequently Asked Questions




How to Order:

  1. Click the Home button.  This will bring you to our store front. 
  2. Find the picture of the machine that looks most similar to yours and click on it. 
  3. Click the Add to Cart button; this will bring you to the shopping cart page.
  4. On the shopping cart page you will be able to edit the quantity of locations you wish to order.
  5. Follow the checkout instructions and enter your payment information. 

 

Payments Accepted

We accept the following credit or debit cards; Visa, MasterCard, American Express, Discover and PayPal.  If you select PayPal as your payment type we do offer a service called “Bill Me Later” through PayPal.  This will allow you to finance any purchase over $99 if you meet their credit criteria.  Sorry, we do not accept cash, checks, money orders or wire transfers.  If you do not have a credit card or PayPal account we suggest going to Wal-Mart and getting a prepaid Visa Card. 


Do I pay before or after I receive my locations?


We do require payment up front.  This is due to our Lead List costs.  To learn more please visit the Quality Control section of our FAQ.
 


Ordering Steps

Step 1: Find the type of machine you need located and click Order Now!

Step 2: Click Add to Shopping Cart.

Step 3: Edit the QTY of locations you want to order and click Update.
Then click Checkout.

Step 4: Register a new account or if you’re a current client Login.

Step 5: Enter Billing Information and click Register.

Step 6: Enter payment information and click Place Order.

Step 7: Click Place Order again to finalize your order.

After Ordering Steps

Step 1: When you receive your Information Request email pictured below click “Click Here to Enter In Your Order Information” link.
That will bring you to Step 2.

Step 2: Fill out the New Order Information page shown below.

Step 3: Our team will generate a lead list of businesses for you to review. When they are ready you will receive an email similar to the one below. Click the “Click Here to Review the Leads” link.
This will bring you to Step 4.

Step 4: Approve or reject leads by category, zip code or individual business. There is a video on this page to show you step by step what to do. We only call businesses you have approved.

Step 5: When a location is ready to have a machine dropped off you will receive an email similar to the one below. Once you have visited the business click the “UPDATE YOUR LOCATION NOW” link.
This will bring you to Step 6.

Step 6: Update the Placement Status of the location and provide feedback. If you need to reschedule the appointment you may also do that here.



Definition:  The ability to reject a location if you don’t think it’s a good fit for your machine.
 
How it works:

  1. We generate a lead list of potential businesses within your zip code area. 
  2. You are able to see this list online to approve the businesses you want us to call. 
    1. The list is sorted by business type and zip code. 
  3. Our staff will only call businesses on the list that you have approved. 

Can I refuse a location after I approve it?

No, businesses may only be refused prior to us calling them.  This way, we ensure we are only calling businesses you are interested in.


*The Lead List service is not available in Canada. Canadian clients are able to reject up to 20% of secured locations.



This is a general, but not comprehensive, list of the most popular types of businesses for
vending machines. 

  • Apartment Buildings
  • Auto Repairs
  • Banks
  • Barbers
  • Bars
  • Beauty Salons
  • Car Dealers
  • Cell Phone Stores
  • Chinese Restaurants
  • Department Stores
  • Electrical Supply
  • Employment Offices
  • Hair Salons
  • Hotels
  • Junk Yards
  • Laundromats
  • Lumber Companies
  • Pawn Shops
  • Pizza Parlors
  • Plumping Supply
  • Print/Copy Shops
  • Restaurants
  • Tanning Salons
  • Tattoo Parlors
  • Truck Stops
  • Trucking Companies
  • Vets


How it works:

  1. Signup with a 501(c)3 charity that has a Vending Program. 
  2. Pay them a monthly or annual fee for your affiliation.  This typically ranges between $12-18 per year for each machine. 
  3. The charity will provide you with charity documentation and small stickers to put on your machines that let people know you support their charity. 

Who we suggest:

We suggest using the National Children’s Cancer Society.  Their vending program generates over $750,000 annually and they are a well organized and recognized charity.  

For information on signing up please visit:  http://www.thenccs.org/charityvend

Is a charity required?

Yes, we do require that you affiliate with a 501(c)3 charity before we locate your machines. 


Local Charities:


Local charities may be willing to partner with you to come up with a vending program.  Some of our most successful clients have affiliated with a local animal shelter or food bank.  

Generally with local charities you will need to get a signed letter of permission stating that you can solicit businesses on their behalf.  In return you will make a monthly contribution to the charity which would depend on how many machines you have located in the field.  These charities most likely will not be able to provide you with stickers for your machines so you may need to print them on your own.



The question always comes, “How long will it take to get my machines located?” There are many variables that go into it but we will go over the most important things you should know.

  • Order Size – The more locations you order the faster we’re able to get them located. It’s not that we’re prejudice against small orders (we have no order size requirements) but it’s just faster to locate for larger orders. The reason for this is we can batch out a greater number of calls initially for larger orders. We can’t call 1000 businesses for an order of 5 locations because during the call back phase (we make a lot of call backs to managers) we would end up with way too many locations for you.

  • Management Systems – We won’t bore you with the details but the fact is we are the only locating company that allows you to track and manage all of your locations online. This means you can provide us feedback instantly so we always know what needs to be worked on.

  • Search Area - The search area is comprised of two different parts; Size and Demographics.

    • Size – The larger your search area (the amount of zip codes you provide) the more businesses we have to work with and thus the faster we can locate. If we run out of fresh leads to call and have to rely solely on callbacks then the locating process slows down.

    • Demographics – Every city is different but here is what you need to know. Middle to low income areas tend to do much better than let’s say Beverly Hills.


Quality
is comprised of two separate but very important parts; The Lead List and Call Verification.

  • The Lead List – This is a list of businesses in your area that we use to call from. There are many different ways to get lead lists. The best way is to use a service like Sales Genie (they had a Super Bowl ad one year) to generate leads. This is because they constantly update their data and do what’s called Phone Verification. Phone Verification means that they actually call a business to verify the integrity of the information on their list and they gather additional information such as; Number of Employees that work there, Manager or Owners Name and Gross Sales. By using the best lead list we are able to curate the data and make sure we are only calling the best businesses for you.

  • Call Verification - Call Verification is the process of doing quality control while we are on the call. We have a series of five checkpoints that must pass quality control on each phone call. Our competition is probably reading this page as we speak to figure out how we do it, so if that’s you... Here are the quality checks that must pass on each call:

    • A manager or owner must approve the placement.
    • The manager or owner must be there for the appointment and an exact appointment time must be set. For example: Monday at 2PM.
    • They must have enough space for your type of machine.
    • The charity information must be given accurately.
    • The management must have a belief that the machine will get used.



All of our locations come with the Platinum Warranty except for Single Head, Double Head, Triple Head and Vendstar locations we offer Platinum, Gold and Silver warranty options.

Platinum Warranty

  • For every 3 Locations you order we provide you with 1 free replacement location. You have 90 days from the date we initially find a location to request a free replacement. Replacement locations may be used if you are unhappy with a location for any reason.
  • After a machine has been on location for 90 days you may order an unlimited number of additional replacement locations for $20 each. You may order replacement locations for up to two years after the date the location was initially found.
  • If a machine is kicked out (the manager or owner asks you to remove the machine) of a location in the first 90 days from the date the location is found we will replace it free of charge. This does not count against the 1 free replacement location that comes with every 3 locations ordered.

*For Land a Quarter games the Platinum Warranty only covers you for 30 days for both free replacement locations and kick outs.

Gold Warranty
  • After a machine has been on location for 90 days you may order an unlimited number of additional replacement locations for $20 each. You may order replacement locations for up to two years after the date the location was initially found.
  • If a machine is kicked out (the manager or owner asks you to remove the machine) of a location in the first 90 days from the date the location is found we will replace it free of charge. This does not count against the 1 free replacement location that comes with every 3 locations ordered.


Silver Warranty
  • If a machine is kicked out (the manager or owner asks you to remove the machine) of a location in the first 90 days from the date the location is found we will replace it free of charge. This does not count against the 1 free replacement location that comes with every 3 locations ordered.


Additional Replacement Locations

Our Platinum and Gold warranties allow you to order discounted replacement locations for up to two years after the initial location was secured.

    • Replacement locations are $20 each and come with a 30 day kick out warranty. 
    • Please remove the machine from its previous location prior to ordering a replacement.
    • Discounted replacement locations may be ordered if a location isn't performing, the machine is kicked out or if for any reason you need or want to remove the machine from a particular business.
    • Click Here to Order Additional Replacement Locations


Starting a vending business can be a great way to supplement your income or even replace your current full time job. Working with so many incredible entrepreneurs like you has provided us with many insights into what makes someone successful in the vending business. We’ve broken it down into four categories; Machines, Locations, Products and Service. By creating a business model that considers these four areas you will be well on your way to running a successful vending business.


Machines

Choosing a machine that is a good fit for your business is very important. Here are the three key ways that bulk vending machines vary.

  • The number of products they offer.

    • The majority of bulk vending machines offer between 1 and 8 product selections. Generally we have found that 2 – 4 product selections are adequate for the majority of locations.
    • After 4 product selections you begin to see greatly diminished returns; the cost of adding an additional product is greater than the profit it returns.

  • The type of products they offer.

    • Depending on the machine you choose it may vend gumballs, candy, stickers or toys. Deciding what type of products you’re going to offer is important because it impacts your decision on what machines to buy.

  • The size and footprint of the machine.

    • Machines with a small footprint can go into many businesses whereas larger machines are more limited. How much floor space your machine takes up will impact the types of locations you’re able to get into.

Locations

Everyone has heard the platitude “Location, Location, Location.” Location does matter but what is more important is matching your business model with the right types of locations. And, understanding how your location decisions affect other areas like Machines, Products and Service.

There are two primary types of locations; Kid Friendly and Adult Friendly.

  • Kid Friendly
    • Locations like restaurants, pizza parlors, ice cream parlors and anywhere else you might find children.

    • It is more difficult to build a route quickly if you only target these types of businesses.

    • These types of locations lend themselves to machines that offer the following products; gumballs, stickers and toys. Since these products have a long shelf life you can increase the time between services.

  • Adult Friendly
    • You have more flexibility on the types of products you can offer.

    • It’s quicker to build a route since there are more potential businesses.

    • Generally you will be offering candy products which require you to service the machines more regularly like M&M’s, Skittles, etc.

  • Other things to consider:
  • Most successful, high traffic businesses already have vending machines. Don’t hesitate to compete with other vendors in the same business.
  • It’s difficult to predict how a business will perform until you try it. The most successful vendors are willing to try almost any location.

Products

The products you offer will affect the types of locations you can target and your service cycle. This is the one area that most new vendors don’t realize is so important.

  • Gumballs - Should be in every location unless the business doesn’t want them. They have the highest profit margins and are consumed by both children and adults. In addition, they have a long shelf life which allows you to increase the time between service cycles.
  • Toys and Stickers – You are limited to kid friendly locations. However, the shelf life is unlimited which means you can increase the time between service cycles.
  • Candy – The shelf life can be very limited on some candies. Well branded candy like M&M’s, Skittles and Reeses tend to sell very well. You are not limited by the types of locations you can target if you offer candy.

Service

Enough can’t be said for providing outstanding service to your customers. Dressing professional, being friendly and having a smile on your face will go a long way. The most important aspect of providing quality service is sticking to a regular service schedule to ensure your customers are cared for properly.

Service Cycles:

  • Candy Products – Maximum 30 days between services.
  • Gumballs - Maximum 90 days between services.
  • Toys & Stickers – Maximum 90 days between services.

The benefit to having a longer service cycle is that you can service a greater number of machines. For example, if you have 100 candy machines you would need to perform 100 services per month. If, on the other hand, you had gumball machines you could have 300 machines and still only perform 100 services per month; 300 machines, 100 serviced per month.

We suggest using a service such as Vend-Trak to help professionaly manage your route.